Thanks for checking in. To resolve your issue, we do need a bit more info. What device are you using, and do you know the version of the operating system? It would also be useful to know the version of the SimpliSafe app currently on your device.
There is an ongoing known issue that affects users on iOS. It might help to update to the latest version, if there's a new one available for you.
How does this resolve not being able to login using biometrics? The solution offered is pure BS. I can use biometrics to log into bank accounts, brokerage accounts, yet SimpliSafe cannot figure this out?
@jwhiii56 please see the Biometric Authentication Troubleshooting article in our Help Center. This will take you through the steps of clearing any errors when trying to log into the SimpliSafe mobile app using biometric authentication.
davey_d
Community Admin
•
5.7K Messages
2 years ago
Hi,
Thanks for checking in. To resolve your issue, we do need a bit more info. What device are you using, and do you know the version of the operating system? It would also be useful to know the version of the SimpliSafe app currently on your device.
There is an ongoing known issue that affects users on iOS. It might help to update to the latest version, if there's a new one available for you.
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jongloden2
4 Messages
2 years ago
1. Log into you SimpliSafe Account from a computer.
2. Click on Manage Account in the top right corner.
3. Click on Manage Multi-factor Authentication under the Multi-factor Authentication section.
4. Delete Biometric login method.
5. Click Add new login method
6. Set login method to SMS and Enter Phone number.
I'm posting this to most forums because most of us will just google the answer and find one of these chats. Hopefully someone finds this useful :D
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