3 Messages
Unable to log into SimpliSafe app on version 4.56.0
I have Android (OS v12) in conjunction with latest Simplisafe app (v 4.56.0) and apparently after latest app update, I cannot login. Initially, when opening app, I was prompted with sign in/create account. When I clicked on 'sign in' I was redirected to auth.simplisafe.com. I entered my credentials, but 'continue' button did nothing. Now when I launch app and select 'sign in' when redirected to auth.simplisafe.com, I just get a blank black screen.
I've uninstalled/re-installed the Simplisafe app, restarted phone and cleared app and browser cache. In speaking with tech support, tech says he's seen this before but needed to escalate to see about a solution. I also engaged a chat session and got the impression that this behavior may be a known issue.
Is this a known issue with app v 4.56.0? I am able to authenticate from laptop browser.
Official Solution
davey_d
Community Admin
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5.7K Messages
2 years ago
Hi @rickflair2014,
I have a Pixel myself, and was able to log in successfully just now.
The Android App is currently up to version 4.57, as of 10/31/22. If you haven't already, I would suggest updating ASAP. That may resolve this login issue.
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rickflair2014
3 Messages
2 years ago
Thanks Davey...when I performed the uninstall/reinstall of the app yesterday, v 4.56.0 was latest version on Play Store. Last night I checked Play Store again and v 4.57.0 was available.. I updated app and still have same basic issue. After upgrade, I tried to log in. As before, on initial attempt after upgrade, I get presented with sign in/create account screen. If I choose 'sign in' I get redirected to auth screen to input credentials. Once doing that, I click 'continue' and nothing happens. Subsequent login attempts results in blank/black screen when redirected to auth url..
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