2 Messages
The SimpliSafe App is Temporarily Unavailable AND the web dashboard does not work
I have never been able to use the SS App or the webui dashboard to admin my system. I have tried the app on multiple Android phones and the webui on multiple browsers on multiple devices as well as on the cell phones. For the app I have only ever gotten the "The SimpliSafe App is Temporarily Unavailable" error screen. For the web dashboard, I have only ever gotten a popup with "Unexpected Error! An error occurred." with Cancel and Contact Us buttons. After cancelling that popup and keying in my PIN I get a response of "Check internet connection".
I have gone over all this with CS multiple times. Re-installed the SS App several times. Confirmed I am not actively using a VPN on the phones or computers. The last contact put me on an escalation list for a callback from another team, but alas no call and it has been over a month since then.
SS can see my system fine and the system communicates activity to SS fine also. I am simply not able to use the system beyond the lowest level of a monitored security system.
I am about to the point of packing it all up and negotiating a return... Any help beyond re-install/reset/no vpn would be greatly appreciated.
emily_s
Community Admin
•
3.3K Messages
13 days ago
Hi @ishiiashani,
I'm sorry to hear about this experience! Generally, we run into these error messages when a VPN is running on your device, or if you are out of the country. I know you said that you do not have a VPN installed, so something else needs to be causing this.
I have escalated your case to our dev team to look into. A member of the team will be in touch shortly to troubleshoot this with you.
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