‎System not showing in the app | SimpliSafe Support Home
 
kimwinter's profile

Saturday, May 25th, 2024 11:27 PM

System not showing in the app

My system suddenly disappeared from the app a couple of days ago. I'm still logged in, but it's asking me to setup a new system. I am still getting motion alerts for my outdoor camera but have no way to access my system or indoor cameras.

Community Admin

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5.7K Messages

6 months ago

@kimwinter ,

I looked into your account and I see there might be an account-related issue that we'll need to address. Please contact our Support team and we'll take care of you.

1 Message

3 months ago

Got the same issue here. They keep trying to bill me after the trial and since they can’t get their $$ they cut me off from using a $400 system THAT I PAID FOR

Community Admin

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3.4K Messages

@hatotten​ Apologies, if you contact our Support team, they will be able to help you reactivate your system. 

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