‎Side Panel Links in Dashboard don't work in Firefox | SimpliSafe Support Home
Skip to main content
 
simrick405's profile
simrick405

3 Messages

Saturday, January 27th, 2024 7:55 PM

Side Panel Links in Dashboard don't work in Firefox

I have to manually type in the links I need, for example:

https://webapp.simplisafe.com/#/monitoring

I have to type in the word "monitoring" to get to that page.  Same with "cameras" and PINs and System - none of them work. It's been like this for quite a while. Can someone fix this please, or tell me what I'm doing wrong? Thanks.

Post

 • 

Updated 

19 days ago

59

4

0

captain11

Captain

 • 

6.2K Messages

10 months ago

@simrick405 I may be wrong but it sounds like a browser setting or incompatability. Try allowing 3rd party cookies or, better yet, call support for troubleshooting. After a browser update, my browser (Chrome) was not be compatible with some sites and I switched to Edge or Firefox until I figured it out.  BTW, does your app work okay? Again, suggest calling support.

(edited)

0

0

davey_d

Community Admin

 • 

5.7K Messages

10 months ago

Hi @simrick405 ,

Thanks for reporting. I did test on firefox myself, and had no trouble. So there might be something you have different with your particular setup. I have some questions that might help get to the bottom of this:

  • What operating system are you using? Is this on a desktop, tablet, or phone?
  • Do you have javascript and cookies enabled?
  • Do you have any popup or adblockers installed?
  • Is Firefox up to date with the latest version? (I believe the latest version, released on 1/23/24, was v122.0)

0

0

simrick405

3 Messages

10 months ago

Hi and thanks for your reply.

To answer your questions:

I'm using a desktop computer

Windows 10 65 bit 22H2 19045.3803

Yes, javascript & cookies are enabled

I did have uBlock Origin on, but have turned it off for Simplisafe websites (I made an exception in the blocker itself.)

FF v122.0

I've tried doing a clean refresh of the page (CTRL+F5) and that doesn't help.

It worked once, then stopped.

I was going to clear cookies & cache, but decided to log in first & test it, after having turned off the computer yesterday and back on today, and of course, it's working now. lol

I don't know what to say....but, thanks for your help!

0

0

simrick405

3 Messages

10 months ago

And....I just went back to the page, and it has stopped working....lol I can't win!

2

0

emily_s

Community Admin

 • 

3.4K Messages

@simrick405​ From time to time I have seen some issues using the web app when popup or ad blockers are installed; but since you turned yours off for SimpliSafe websites and there's still a problem loading the web app, I would recommend clearing cache and cookies next.

Like

Reply

10 months ago

0

diverjer

48 Messages

I have this same problem and am up to date with FireFox and nothing running that should stop Simplisafe from working in FF browser.  Now I can click on an option in the left column once and it will work fine. 

Example I can click on Monitoring and I get the page as I should.   But if I then click on any other option like Dashboard, nothing happens.  HOWEVER, I found if I click on the big S at top of left hand of screen, I get the status screen displayed showing OFF Home Away.  Then I am able to click on one of the options like Dashboard and I will get the screen.  But if I again click on an option on left side- nothing.  Each time I have to click on the big S in upper left screen, then I will be able to select an option on left, but only once.  I have put up with this for several months.  I think I once used Chrome and didn't have this problem? 

I forgot to add that I can click on option on left and get a screen 2 times, then it's on the 3rd time I click on an option on left it does nothing.  So it's then I click on the big S and start over.  Doesn't bother me that much.  I will try it in Chrome and report back, I don't think I had a problem in Chrome???  Strange it lets me select a couple times, then have to go back to the big S. 

One more thing, when it locks up and I can't click on an option, there is one that works without going to the S and that is logoff. 

Don't have this problem in Chrome.

Check again in FF as I noticed Chrome had some popups that mention editing etc.  Didn't see them in FF but one time.  Example if I clicked on Pin once in FF and ignore the popup, I was locked out of options until I clicked on the S.  Didn't even get the chance for 2 options before being locked out.  It must be something to do with those popups?  It lets one happen and not another.  Or if I select options that don't have a popup it works until I select one that wants to do a popup and then doesn't work until I click on the S.  Strange you would think if I was blocking popups, I wouldn't allow the first one. 

Oh well I have went on far to long, bored I guess.  Only reason I got on here I was setting clocks back and wondered if I had to do anything in Simplisafe.  decided I didn't.  Sorry about all this rambling, makes sense to me, but I can see that it might be difficult to follow.

Fixed it, was in FireFox Enhanced Tracking Protection.  Turned it off fot Simplisafe site and no problems.

(edited)

Like

Reply

19 days ago

0

New to the Community? Get started by reading our Welcome Article and please be sure to review our Community Guidelines before posting.

Related Conversations

Loading...

Was this post helpful?