4 Messages
Sensor Device remains in offline status in the Simplisafe app after replacing a dead battery.
if a device battery goes dead. After replacing the dead battery the system reports that the sensor was restored, YET the Simplisafe app STILL has the device in offline mode. The only apparent means to recover online status for the device is to delete and reinstall (Add) it into the system devices again. There ought to be a way for the app to rescan devices and show online (working) status again following a device battery replacement.
Official Solution
simplisafe_admin
Community Admin
•
1.5K Messages
1 month ago
@strauk When replacing the battery in a sensor it may take up to 24 hours for the error message to clear. But to bypass that time frame you can either remove the sensor from your system and add it back, as you mentioned. Or you can put your system into Test Mode and test that sensor.
2
0
zmancolombia
1 Message
21 days ago
I have a sensor and magnet that’s given me problems for a while. False activations galore.
This particular sensor has a warning symbol on the keyboard. I go in and it says call tech support. Tech says change the battery and I do. Then push button on sensor it flashes blue. Shut and open the door and the base station doesn’t pick it up although the sensor lights flash when door is opened and shut so contact with magnet is good to go.
All other sensors are functioning when activated and base station calls them out as it should.
So no battery issues, lights on sensor flash when it makes contact with magnet and when button is pushed, but base station is not picking this one up.
What is the problem?
Thanks
Mark
1
0
strauk
4 Messages
9 days ago
I can fix it. As I stated in my previous post DELETE that sensor, and add it back. It'll be fine as before. That's my biggest complaint with this system. Sensors have to be delete/added to clear a battery failure. This could be fixed with a software update by allowing the system to re-scan sensors.
0
0