5 Messages
Random Sensor Disconnect
Hello,
I am a new Simplisafe customer, and I am having issues with keypad, entry sensors and water sensors going offline randomly. Last night I had multiple failures with multiple sensors going offline in the middle of the night. First to go was the entry sensor on the 1st floor, hr. later water sensor in the basement and another entry sensor on the 1st floor and hr. later another entry sensor on the 1st floor went offline. All entry sensors come back online as soon as I open close the windows.
One of the sensor that went offline last night is 6 to 8ft from the base station with direct line of site.
I have had nothing but problems with the system and not exactly sure that to do next. I have talked to support resetting base station, etc. Removing and readding sensors is not an option considering that this has happened multiple times with random sensors.
Any help?
dv2013
5 Messages
9 days ago
Yes, it's really annoying. Last night I had 6 sensors and 2 keypad that went offline. Every sensor came back online on their own other than the keypads.
Time to call support again.
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dv2013
5 Messages
9 days ago
Replacement base station on the way. Let's see if that helps.
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r2ro
1 Message
2 days ago
This is the 3rd time in the last week that I wake up during the middle of the night. I can't with this system.
I have replaced the water sensor's battery with a new one, and I put it by the base station, and it still gets disconnected. This is so frustrating that I am considering sending everything back.
(edited)
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