Random Sensor Disconnect

I cancelled my subscription and returned everything.

@r2ro How close is the Water Sensor to the Base Station? Are there any thick walls/materials or heavy appliances directly between them? If there are, try adjusting the placement of the Base Station or Water Sensor to remove that interference between the devices. 

It can also help to look at the placement of the Base Station. In order to communicate with other SimpliSafe devices properly, the Base Station should be placed on a non-dense material like wood or glass, as putting it on a denser material like granite or concrete can impact its connection. The Base Station should also be in open air, and should not be hidden away in a closet or cabinet. For more details, see the Where Should I Place My Base Station article in the Help Center.

But if the Water Sensor is right next to the Base Station, and you continue to receive error messages that it is Offline or Not Responding, that may indicate an issue with the device itself. In that case, please contact our Support team for additional assistance.

@smcrume2021 If multiple sensors on your system are reported as Not Responding, that is generally due to an underlying issue with the placement of the Base Station. In this case, we recommend moving the Base Station to another area in your home. 

When finding a place to put the Base Station, we recommend that:

• The Base Station is elevated at least 3 feet from the ground
• The Base Station is placed on a non-dense material like wood or glass—putting it on a denser material like granite or concrete can make it harder for the device to communicate with your sensors
• The Base Station should be at least 3-5 feet away from other electronic devices that emit a wireless signal, like televisions, routers, and other WiFi-enabled appliances

For more details, see the Sensor Not Responding for Multiple Sensors article in the Help Center.

Hi @pwesterink, 

If you are moving your Base Station and experiencing different results, it could be caused by RF noise from other [non-SimpliSafe] devices in this area. 
You could review devices such as smart thermostats, smart meters, appliances etc. 

The Base Station works best in a centrally located area within your home or business, and in a spot that’s free and clear from wireless interference. Placing your Base Station in a cabinet, closet, or around dense materials (such as granite, concrete, or metal) can weaken its signal to other SimpliSafe® devices. Installing your Base Station next to devices that output a wireless signal, such as a router or TV, is also not recommended. This can cause wireless interference and decrease the overall signal strength of the Base Station.