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dave_b67696

1 Message

Friday, December 23rd, 2022 5:22 PM

Push Notifications can't Save

So far, nothing I have tried will allow me to enable Push Notifications.  The "Save" just never enables.  It used to work, sometime in the past, but nothing today.

Help?

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Updated 

10 months ago

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davey_d

Community Admin

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5.7K Messages

2 years ago

Hi @dave_b67696 ,

Thanks for reporting this issue. Did you try deleting and reinstalling the SimpliSafe app? And are you seeing some sort of error message? It would also help if you're able to tell us your operating system version, as well as your SimpliSafe app version. We might need to take this to our dev team.

(edited)

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jpwhit100

1 Message

@davey_d​ 

we are having the same issue with Save not working when changing push notification setting. 

android version 13. 

we have uninstalled simplisafe app and reinstalled. No change. Still don’t work. 

works fine on iPhone. 

please let me know if there is a known resolution.

Thanks

Jwhit

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2 years ago

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jpwhit100

1 Message

2 years ago

@davey_d​ 

we are having the same issue with Save not working when changing push notification setting. 

android version 13. 

we have uninstalled simplisafe app and reinstalled. No change. Still don’t work. 

works fine on iPhone. 

please let me know if there is a known resolution.

Thanks

Jwhit

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emily_s

Community Admin

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3.4K Messages

Hi @jpwhit100​, 

Which version of the SimpliSafe app is downloaded on your Android? If you have an update available, I'd download it to see if that resolves this issue or not.

(edited)

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2 years ago

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Mike_S2

1 Message

This happened on my wife's phone. Cleared app cache and storage then signed in again and she was able to click through prompts to allow notifications on simplisafe app on launch.

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2 years ago

kymmie814

1 Message

@Mike_S2​ You are a life saver! I finally got it to work!  Thank you so much!

(edited)

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1 year ago

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cbruce8

1 Message

10 months ago

Fixed me too, many thanks

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