3 Messages
Old Email Is Still Active.
History: Email address was hacked a while ago.
Since then, I have gone through my accounts and changed the email address to ensure that no information is being directed to the compromised account.
Problem: SimpliSafe still allows login from the compromised email address.
I have changed the email address under SETTINGS > MANAGE ACCOUNT and can log in using the new credentials. HOWEVER, when attempting to log in using the compromised email address, I still get in. When I select FORGOT PASSWORD, the info is sent to the compromised email address.
How do I completely remove ALL REFERENCES to the old email address from the SimpliSafe system?
emily_s
Community Admin
•
3.3K Messages
22 days ago
Hi @SimpliFrustratedUser,
This is certainly something we would want out internal teams to look into. I've gone ahead and requested a callback from our escalated Support team so they can take a look into your account and get to the bottom of this. A senior agent will reach out to you soon to help.
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