@larrykpa How far away is the Keypad from the Base Station? If the Keypad is in a different room that the Base Station, it can help to move the Keypad closer to it–we recommend placing the Keypad within 10 feet of the Base Station.
However, if the Keypad is close to the Base Station is can then help to reset the Base Station by taking the following steps:
Unplug the power cord from the Base Station, and use a Phillips Head screwdriver to remove the screw below the plug
Remove the bottom cover and remove one battery from the Base Station
Wait 30 seconds
Reassemble the Base Station by inserting the battery, cover, and the power cord
When powered up after the reset, the Base Station will say "Welcome to SimpliSafe"
@waynej005 we see that you got in touch with our Support team, and they were able to help get your Keypad connected to your Base Station. If you need any additional assistance, please let us know!
My keypad will not connect to the base station. I tried unplugging the base station and taking out the battery. I took out the batteries in the keypad. I deleted the keypad from the system and reinstalled it. The moved the keypad within 5 feet of the base station. What else should I try?
@cvantrieste We see that you got in touch with our Support team, and they are sending you a new system to help resolve this issue. If you run into the same problem when your new system arrives, please let us know and we can troubleshoot further!
@Heatherwalterskelly If you haven't already, please check out the Error: Keypad Out of Range article on the Help Center. This article will take you through the troubleshooting steps when trying to pair a new Keypad to your system, and troubleshooting any potential interference between the Keypad and Base Station.
@rj_held Just so I have this right, is your Keypad no longer connected to your Base Station, or are you having trouble updating your Base Station's firmware?
If the Keypad is not connecting to the Base Station, I recommend power cycling the Keypad as a first step. To do this, take the following steps:
Remove the battery panel from the back of the Keypad
Remove all 4 batteries
Place three of the batteries back into the Keypad
Wait 3 minutes
Place the 4th battery back into the Keypad
After power cycling the Keypad, it should reconnect to your Base Station.
However, if this is an issue regarding updating your Base Station's firmware, we recommend trying to update it using the SimpliSafe® Mobile App. If you check out the Updating Your SimpliSafe® System article in the Help Center, it will take you through the steps to update your Base Station.
emily_s
Community Admin
•
3.4K Messages
2 years ago
@larrykpa How far away is the Keypad from the Base Station? If the Keypad is in a different room that the Base Station, it can help to move the Keypad closer to it–we recommend placing the Keypad within 10 feet of the Base Station.
However, if the Keypad is close to the Base Station is can then help to reset the Base Station by taking the following steps:
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rapetrick
1 Message
2 years ago
That didn’t help
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cvantrieste
1 Message
8 months ago
My keypad will not connect to the base station. I tried unplugging the base station and taking out the battery. I took out the batteries in the keypad. I deleted the keypad from the system and reinstalled it. The moved the keypad within 5 feet of the base station. What else should I try?
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Heatherwalterskelly
3 Messages
2 months ago
I have tried all of the suggestions, and the keypad and base will still not connect.
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rj_held
1 Message
1 month ago
Same issue as above, except my system was trying to install an update last week and apparently it continues to fail to install.
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daviddr
1 Message
15 days ago
Changing the batteries worked for me. The old batteries only had about 1v. I DID NOT take the screws out, only the slide cover on the back.
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