How to log in?

@davey_d​ I'm trying to get my security system up to check a warning of a sensor not working and this BS came up and I got to go to work!

Hi @billfriend36869​, Was the system previously working and you're just now seeing this issue occur? Or did you just set it up? 

Have you had a chance to try the steps above to enable Basic App Control yet? If not, give this a try and let me know if it works for you.

I have the same problem.

@marvingc39​ Could this 2-step verification code be getting sent to your spam folder? I find that happens to me sometimes when trying to log into some streaming sites. I would recommend checking your spam folder to see if they are going there in error - and if they are, flag that they should be sent to your primary inbox. 

But we also offer multi-factor authentication if you would like to forego the email code entirely. With multi-factor authentication enabled, a verification code will be sent to your phone via SMS when you log into your SimpliSafe account. For more details on how to enable it, check out our Multi-Factor Authentication for SimpliSafe Accounts article in the Help Center.

@raytechstore​ Are you able to log in to your account using the SimpliSafe web app, or does it give you this same error when using the mobile app? If you haven't already, I would try removing the SimpliSafe mobile app from your device and redownloading it to see if that allows you to log in. If it does not, could you please send me a screenshot of the message you see when you try to sign in?

Also, do you have 2-Step Verification or Multi-Factor Authentication set up on your account? One of these account verification methods are required to sign in. 

2 step verification

@pkvd​ Are you looking for more details on 2-Step Verification? With 2-Step Verification enabled, a code will be sent to the email address you have on file whenever you log into your account. For more information, I recommend checking out this article in our Help Center.

@sharonwest105​ You can view your past invoices and payment history in the SimpliSafe Web App by taking the following steps:

1. Go to webapp.simplisafe.com and log into your account
2. Click Manage Account on the upper left corner of the screen (this is found under your email address)
3. Scroll down to the bottom of the screen until you see Monitoring Payments. This will show all of your past invoices
4. From there, you can select the invoice you want to view by clicking on its invoice number

For more details, check out our How can I see my Payment and Billing History article in the Help Center!