It won’t let you change a phone number following these steps. The old phone number I’m trying to change is prefilled and can’t be edited, so I’m unable to receive a code via text message.
@thrasherpatrick If you do not have access to the old phone number on your account, you can verify your phone number using the recovery code you received upon creating your SimpliSafe account.
simplisafe_admin
Community Admin
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1.1K Messages
5 months ago
@jrwolfinger Are you trying to update your phone number for Multi-Factor Authentication, SMS notifications, or both?
To update your phone number for Multi-Factor Authentication:
1. Open the SimpliSafe mobile app
2. Select the three-bar menu in the upper left corner
3. Select Account Settings
4. Multi-factor Authentication
5. The app will then prompt you to log into your account again. Then, you can add a new phone number
But if you want to update the phone number for SMS notifications:
1. Open the SimpliSafe mobile app
2. Select My System
3. Choose Alerts & Notifications, then SMS Notifications
4. Select the field with your old phone number, and then you can update it with the new number
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thrasherpatrick
1 Message
3 months ago
It won’t let you change a phone number following these steps. The old phone number I’m trying to change is prefilled and can’t be edited, so I’m unable to receive a code via text message.
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