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jrwolfinger's profile

Monday, October 7th, 2024 8:23 PM

how do i change phone number

how do i change phone number

Community Admin

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1.1K Messages

5 months ago

@jrwolfinger Are you trying to update your phone number for Multi-Factor Authentication, SMS notifications, or both? 

 

To update your phone number for Multi-Factor Authentication:

1. Open the SimpliSafe mobile app

2. Select the three-bar menu in the upper left corner

3. Select Account Settings

4. Multi-factor Authentication

5. The app will then prompt you to log into your account again. Then, you can add a new phone number

 

But if you want to update the phone number for SMS notifications:

1. Open the SimpliSafe mobile app

2. Select My System

3. Choose Alerts & Notifications, then SMS Notifications

4. Select the field with your old phone number, and then you can update it with the new number

1 Message

how do I return an item

Community Admin

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1.1K Messages

@jerefp We have a 60-day return policy. If you would like to return a SimpliSafe device, please contact our Support team. They will be able to begin the return process and email you a return label.

3 months ago

It won’t let you change a phone number following these steps. The old phone number I’m trying to change is prefilled and can’t be edited, so I’m unable to receive a code via text message.

Community Admin

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1.1K Messages

@thrasherpatrick If you do not have access to the old phone number on your account, you can verify your phone number using the recovery code you received upon creating your SimpliSafe account.

 

The Multi-Factor Authentication (MFA) for SimpliSafe® Accounts article will take you through these steps to update your account's phone number.

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