8 Messages
For God’s sake…Can you please stop logging me out?!
Every time I get a front door motion alert at 2:00am, when I open the app to look at what or whom I might be up against… I’m welcomed with a “Please log in” screen! Last I checked, I was logged in and didn’t give anyone authorization to log me out! You can send me an alert that someone may or may not be standing at my front door, but you can’t leave me logged in?! This is absolute nonsense and infuriating! We live in a crime infested area. Stop failing your customers and leave us logged in. If you can’t fix this, please send a message, as well, when we are logged out, so that we can log back in… Better yet… just leave us logged the hell in!
davey_d
Community Admin
•
5.7K Messages
2 years ago
Hi @jculpepper73 ,
What device are you logging in on, and what version of the SimpliSafe app is installed?
There was an issue with the iOS version which had been mostly resolved with a recent update. So if you haven't already, we strongly suggest updating ASAP.
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