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2 Messages
Friday, December 15th, 2023 2:42 AM
Downgrade not cancel
Fix my stuff now
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Updated
11 months ago
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emily_s
Community Admin
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3.4K Messages
11 months ago
Hi @jillsharpfl,
If I have this right, you tried to downgrade your monitoring plan, but the representative canceled the account? I've opened up a ticket with our escalated support team regarding this, they'll reach out to you soon to get this resolved.
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