Door Bell Notification on phone (android) Issues

Any suggestions here would be appreciated.

When I am working in the office and the door bell rings, I will get the notification on my phone.  I find that if I am wearing my earbuds when the notification happens, I cannot dismiss the notification without restarting my phone.  I tap the push notification, but the sound continues.  Even tapping the ear buds to dismiss does not work.

Even when the phone is otherwise muted, the audio notification will play through the earbuds.

Thoughts or suggestions?