Device Settings on Simplisafe App

Device settings shows 41 devices when in reality there are only 5 devices. Called CS 3 or 4 times regarding this. Was told that a call would be received in 5 bus days and that the problem has been escalated. No called received. Called tonight still no help with this problem. Was told that a call should be this month. If there are too many cases that have been escalated to just wait. There is no timeframe that can be given. Sounds like to me I will probably not get this rectified anytime soon. My concern is what are the other 36 devices. Also asked to speak to a supervisor, CS rep kept putting me on hold while he tried to contact one. Was told it was Monday and they were busy. I was told so many things during this phone call and CS rep saying "to be honest" so many times. I asked for a case number or ticket number to reference when I call back. None on that. I asked if there was someone in the escalating dept I could speak with. Was told you cannot speak to anyone in that department.