‎Connection Error | SimpliSafe Support Home
 
dknolte's profile

Thursday, July 20th, 2023 3:25 AM

Connection Error

On my android phone, I am getting the message' "Check that your device has an internet connection."

I have a connection. I tried both 2.4 & 5 ghz.

The app worked fine until about a week or so ago.

Please give me suggestions to fix this before I start screaming like a little gurl!

Community Admin

 • 

3.4K Messages

1 year ago

Hi @dknolte, 

I would try removing the SimpliSafe mobile app from your device and then redownloading it first. If that does not work, it would be helpful to learn a little more about your device setup. What type of Android do you have? Are cookies disabled on your phone browser? Do you have a VPN?

New to the Community? Get started by reading our Welcome Article and please be sure to review our Community Guidelines before posting.