2 Messages
App prompts to set up new system, but error message when I enter base station
I recently installed a new wifi router and since then my doorbell camera notifications no longer come through the base station. The doorbell camera works fine and I get notifications through the app. But also everytime I open the app, I'm prompted to "add a system" or set up my system. When I try to do this and enter the serial number the message is "error try again later."
If I try to look at My System on the app or online, the only thing available is the camera - all other options are greyed out:
- Monitoring
- PINs
- System
- Devices
- Integrations
- Alerts
There's communication between the base and key pad, and I've tried uninstalling/reinstalling everything. We've had our system since 2020 and it was working fine. Any suggestions will be appreciated.
Official Solution
davey_d
Community Admin
•
5.7K Messages
2 years ago
Hi @humphrb ,
At some point recently, did you cancel or suspend your Monitoring Service? It's sounding like that's what happened. Even without Monitoring, you should still have access to your account, including arming/disarming, and changing settings. But it's possible that during the downgrade, the account was configured incorrectly.
I would suggest giving us a call at 800-548-9508 and our Support team can help straighten this out for you!
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