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johnsonrn

1 Message

Monday, January 22nd, 2024 11:05 PM

App not automatically Refreshing

When I open the app I have to pull down on the page to get it to refresh so I have an accurate reflection of whether my system is armed or not. Shouldn’t this be automatic?

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2 days ago

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davey_d

Community Admin

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5.7K Messages

8 months ago

Hi @johnsonrn ,

The system will indeed send back status updates on a regular basis. But if you want to have the most up-to-date info, that's what the manual refresh is for.

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bfreeze341

4 Messages

how do I do a manual refresh?

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5 months ago

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bfreeze341

4 Messages

How do I refresh my system?

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5 months ago

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emily_s

Community Admin

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3.3K Messages

@bfreeze341​ On the Overview page in the SimpliSafe mobile app, you can drag the screen down and release it to refresh the app. You can also tap the refresh 🔄 icon on the top left corner of the Base Station Settings or Device Settings pages in the mobile app to refresh the app.

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5 months ago

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franceswilliamsbusiness

4 Messages

@davey_d​ how often does the system auto refresh. I opened the app today and it showed the last refresh was four days ago. 

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4 days ago

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davey_d

Community Admin

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5.7K Messages

@franceswilliamsbusiness​ do you happen to arm and disarm your system regularly? Certain events like that are what prompt the update.

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2 days ago

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