Community Admin
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693 Messages
App and Camera issue 7/26/23
Hi,
Thanks to all those who reported this issue on the Community. We are aware of an issue late last night which impacted function of the SimpliSafe app, webapp, Outdoor Camera, and Smart Alarm Indoor Camera. Monitoring Service was not affected, and this issue has since been resolved.
If you continue to have issues with the SimpliSafe app or your cameras, please reach out to our Support team so we can continue to troubleshoot.
lhhanh
1 Message
1 year ago
second night in a row...base station not connecting to apps / devices. My home wifi is fine. Trying to call Simplisafe, but on hold for 15 minutes. I am really concerned that Simplisafe will fail me and my family by failing randomly at night and no one there to help / answer our problems. Really considering switching.
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brownstone8681
7 Messages
1 year ago
I've been troubleshooting for the last 30 minutes and I finally went to downdetector and realized it's you all that's down. Please add system statuses to your site so we aren't wasting time several times a week trying to troubleshoot.
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laurbardi93
2 Messages
1 year ago
I am away from home and of course I received a notification from my Simplisafe app that it is unable to connect to my Base Station. The app then prompts me to enter my PIN, so I do, and it says "Something went wrong."
I checked my Wifi status and it's showing a strong connection to the Base station. Customer service has had me on hold for 40+ min on the phone. I also received no text from customer service. This is not an ideal situation to be in and I cannot troubleshoot the Base Station since I am away. Is this an issue with the app?
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lminardo
1 Message
1 year ago
I am having the same exact issue
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