Android app not recognizing correct Entry Sensor open/closed state

@pc2k17 Are you only noticing this on the mobile app? Or is there also a <!> notification on your Keypad alerting you that an Entry Sensor is still registered as open?

I have seen this problem.  At times, I open app and it shows door entry as open, yet I know it's closed. If I select refresh, no change.  Close the app and reopen,  all is well until it happens again. This started happening after last app update.

I am having the same issue. I awoke this morning, checked the app, and it said four entry sensors were open. I closed all of them before bed last night. The problem has occurred daily since the latest app (Android) update. It is becoming frustrating as it will not refresh to the proper (accurate) status no matter how often I pull down on it or go into "Learn more" and restore. It only accurately updates once I open a previously closed entry sensor. And no, it is not showing the same on the Keypad, and I do not know if it shows on the website as I have not gone into my account yet when it does it (which has been every day).

Update:

It does not accurately report opened sensors after exiting the app and returning to it (on the opening/very first prompt page). I also refreshed, and it showed one sensor open (I have two currently). I exited the app, went back in, refreshed, and it finally accurately reflected two entry sensors as open. However, when I leave the application, then return, the "pull down to check system status" returns. Upon checking, the website accurately shows the open sensors without refreshing.

This version is bug-riddled.

Update II:

Okay, updating to the most recent version (5.12.0 from 5.11.0) seems to have fixed the problem. I am uncertain why the update did not show up sooner. I consistently update my apps (almost daily), and it showed 5.12.0 was available four days ago – it was certainly not there for me.

@shiherlis​ Thank you for this update! I'm glad that this recent app update resolved this issue for you, but please let me know if anything changes. A new app update just went live for all users today, it wouldn't have been available in the Google Play Store earlier.