2 Messages
Add member log-in
How does a family member log-into my account ? On their cellphone app my wife inputs MY e.mail and the password but doesn't let her in. It pops up with a QR code and says to scan - but how.??
2 Messages
How does a family member log-into my account ? On their cellphone app my wife inputs MY e.mail and the password but doesn't let her in. It pops up with a QR code and says to scan - but how.??
Accepted Solution
captain11
Captain
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6.1K Messages
4 months ago
@ukguy My wife and I for the past 10+ years (as long as there has been a SS app) have used it for both of us, no issues. If you having issues, call support. BTW, SS is currently workingon multiple users for the same account.
(edited)
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davey_d
Community Admin
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5.7K Messages
4 months ago
Hi @ukguy ,
Thanks for checking in about this. After logging in with the email address and password, you should get a text message with a confirmation code, and the SimpliSafe app would ask you to enter it. But a QR code should not be involved.
Is there any other text on the screen that indicates more about what it is?
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