Thanks . I didn’t want to purchase the entire sensor, just the magnet strip so that I can open the window at a second level but still be able to arm the system. is that possible.
@danrozett apologies. I see that the Extra Magnet is currently not up on our website as an individual item. But our Sales team should be able to put the order in for you!
@davey_d Any plans for the company to have that item put up on the site? Ordering items over the phone isn't really conducive to time management. I imagine not many customers enjoy calling customer service in general. Especially not to buy a mystery item that had to be inquired about to learn of it's existence.
It was actually on the site as a separate item, previously. I made the error of assuming it still was. It's certainly possible, and I'll forward your suggestion to our ecommerce team.
I decided to just buy some small magnets and double sided tape them on the window sash. Just be sure you get small bar magnets, with N/S on both ends. Many flat "refrigerator" type magnets are magnetized N/S across their face, and won't work. K&J Magnetics sells #'s B228-N52 and B22X0 that both worked.
It would help if you listed magnet dimensions as well. What is the size of the thinner magnet? I have casement windows with screens and it is a really tight fit.
Just chiming in that I want the same thing (two magnets per window, so that I can have a secure-closed and a secure-slightly-open position). I tried ordering through the support line when I purchased my new system, but what I was sent were just the magnet supports, not the actual magnets themselves (I guess I could move the magnet each time, but not really what I am going for...)
Given the entire entry sensor is only $14.99, it seems stand-alone magnets should be an easy task. Even having two SKUs (a single magnet SKU, and a dual-magnet SKU) shouldn't be too challenging. I imagine it is a *very* common installation style.
I think SimpliSafe could care less about us looking for thin magnets. I spoke to a guy this morning in customer service pretty much said oh well don’t use our system. Horrible customer service and I have not even received my new system yet and being treated horribly. On to another company.
davey_d
Community Admin
•
5.7K Messages
2 years ago
Hi @danrozett,
Extra Magnets and all accessories can be found here.
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bobsgrandsport
1 Message
2 years ago
Any updates on putting the Magnets back on the site?
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danrozett
9 Messages
2 years ago
I ordered them through customer service.
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LarryB34695
5 Messages
2 years ago
I decided to just buy some small magnets and double sided tape them on the window sash. Just be sure you get small bar magnets, with N/S on both ends. Many flat "refrigerator" type magnets are magnetized N/S across their face, and won't work. K&J Magnetics sells #'s B228-N52 and B22X0 that both worked.
1
tessiergeo
1 Message
2 years ago
It would help if you listed magnet dimensions as well. What is the size of the thinner magnet? I have casement windows with screens and it is a really tight fit.
1
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ctann
1 Message
1 year ago
Just chiming in that I want the same thing (two magnets per window, so that I can have a secure-closed and a secure-slightly-open position). I tried ordering through the support line when I purchased my new system, but what I was sent were just the magnet supports, not the actual magnets themselves (I guess I could move the magnet each time, but not really what I am going for...)
Given the entire entry sensor is only $14.99, it seems stand-alone magnets should be an easy task. Even having two SKUs (a single magnet SKU, and a dual-magnet SKU) shouldn't be too challenging. I imagine it is a *very* common installation style.
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chips9940
1 Message
11 months ago
I think SimpliSafe could care less about us looking for thin magnets. I spoke to a guy this morning in customer service pretty much said oh well don’t use our system. Horrible customer service and I have not even received my new system yet and being treated horribly. On to another company.
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