Slim Magnets?

@davey_d​ 

Thank you. However, during a chat with Simplisafe today, I asked that question (Do I use the new magnets with the other sensors). They told me that the new magnets were not compatible with the other sensors. Is that not accurate?

@scottaherrmann​ I'm not sure what you mean by "other sensors". Only the Entry Sensor uses a magnet, and you can use the Slim Magnet for any Entry Sensor in your home.

Thanks. That clarifies things. I was told that the slim magnet was not compatible with my existing sensors. I'll give it a try. 

@mpsachdev​ I have a similar type of door at my home and have found it helpful to install a Slim Magnet on the thin frame around the door - I would recommend the same for your setup. If you contact our Support team, they can send you a Slim Magnet.

Thank you very much @emily_s . I'll order the slim magnets. I wish they ask at the time of placing the original order.

Did you have to pay for the slim magnets? Seems a bit frustrating that there is nothing on the entry sensor page to indicate they exist at the time of order.

@jrichardson0807 Slim magnets are available for $4.99. If you contact our Support team, they can set up an order for you. 

@simplisafe_admin A question: While these have been available for years, why can't customers order them on their own at the website? Why do they have to contact the support team?