No Entry/Exit Chime

@sterumbelow​ 

This was the case for me too!

Thank you!

Hi @2628north73rdcourt ,

It's because the Secret Alert is designed to be just that - secret. It's intended for watching over things like a liquor cabinet or gunsafe, or a room in the home where you don't want your kids to get in. So it's set up so that the person opening the door wouldn't know that an alert has been sent.

@sterumbelow​ — thank you sooo much! Customer service wasn’t able to figure it out 

yes. thanks! exactly the problem I was having - solved. 

This seems like a flaw not a function or feature of the system. 

SimplySafe: Please fix this. 

@coltmaster1 I think both options should be available, to chime even in secret alert mode. I use secret alert feature to get notifications on my phone. But also would be nice to get a chime from the base station as well. My previous alarm company had both a phone notification as well as the base station announced which sensor was tripped…”Front Door Opened”..

@Polkhigh

I can see how that might be useful when you're at home and maybe a teen is doing something they're not supposed to, for example (or any number of scenarios).  This thread is almost 2 years old, and I actually don't recall any other posts requesting the feature of the secret alert sensor also chiming, but you can always create a new post and request it. (not saying your request will be honored, but I do think DaveyD does his best to send requests to the engineers/dev team). 

My wife and I just spent a long time trouble shooting why some sensors gave a chime and others wouldn’t. Until we found this post. Thank you @sterumbelow

@coltmaster1 My hunch is that most people don’t bother to access the forum, and hence it might not be an adequate snapshot of how people feel In these moments. Personally, I’m perplexed how I cannot have a chime and a notification at the same time. We use the chime for immediate notification whilst being in the house, but frequently use the phone notifications whilst out in the garden or having walked to the store for a moment.

One of many strange design, or lack of design decisions from SimpliSafe. 

As a workaround we use certain settings for “system off” to get chimes whilst home, and “system home” with secret alerts when we are just stepping out, and “system away” whilst away longer times and wanting emergency services to respond without our evaluation.

Simply can’t imagine that’s how it was thought out. But it somewhat works. There’s a big span between being at home, especially in a multilevel house, and wanting police to arrive. Seems to be what @Polkhigh is hinting towards?

Please ignore the above help request.  Turns out it must be turned off on the mobile app as well.  Problem solved.