‎Gen 2 Motion Sensors Randomly Stop Working Without Notice | SimpliSafe Support Home
 
keelyc84's profile

Saturday, July 5th, 2025 2:07 PM

Gen 2 Motion Sensors Randomly Stop Working Without Notice

In August 2024, I created a post about how my gen 2 motion sensors would randomly stop working without notice, but it appears that SimpliSafe has hidden that post. The motion sensors show as being online, and I do not receive any error messages when they randomly stop sensing motion. They are installed properly and work fine until they randomly stop working. I only notice they are not working if I happen to forget to deactive away mode and walk past a motion sensor and nothing happens. Removing and replacing the battery resolves the issue temporaritly, but this is not an acceptable solution, because you have no way of knowing when they stop working. Simplisafe provided replacement sensors when the issue was originally reported, but the issue clearly has not been fixed, because it it happening again with one of the replacement sensors. 

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