‎Base Unit Voice | SimpliSafe Support Home
Skip to main content
 
ladytamara2000's profile
ladytamara2000

2 Messages

Thursday, September 28th, 2023 3:44 PM

Base Unit Voice

Has anyone else had an issue where the base unit voice cuts off before completing its phrases? Ours just started doing this. There are no system errors reported and all of our devices appear to be working correctly. This is a puzzling thing that I thought I'd toss out there and see how others might have solved it if it has happened to them.

Post

 • 

Updated 

1 year ago

67

1

0

emily_s

Community Admin

 • 

3.4K Messages

1 year ago

Hi @ladytamara2000, 

We did have a known issue regarding the Base Station's voice prompts getting cut off, but it has since been resolved with the Base Station's 2.14 firmware update. I would update your Base Station's firmware to fix this.

2

ladytamara2000

2 Messages

I will figure out how to do that and give it a shot! Thank you.

Like

Reply

1 year ago

0

emily_s

Community Admin

 • 

3.4K Messages

@ladytamara2000​ This article in our Help Center provides a step-by-step guide to updating your Base Station's firmware. Please note that your Base Station must be connected to Wi-Fi in order to initiate a firmware update.

Like

Reply

1 year ago

0

New to the Community? Get started by reading our Welcome Article and please be sure to review our Community Guidelines before posting.

Related Conversations

Loading...

Was this post helpful?