‎Alarm sensor low battery chime | SimpliSafe Support Home
 
Jmf218's profile

Monday, October 16th, 2023 10:14 AM

Alarm sensor low battery chime

My sensors seem to consistently get a low battery overnight and beep through the early hours of the morning waking up myself and our family. This is the fourth time this is happening at 4am.
I cannot find a way in the app to turn off the sound of the low battery warning. I'd like to be able to do this without getting out of bed to go to the base station and clear the warning. Is there a way to do this in the app?

1K Messages

1 year ago

Actually there is a way to stop the constant beep warning and it's in the keypad but I'm not home now so hard for me to tell you but you can. It will still say warning blank sensor battery low but will not beep non stop. Try pulling out the battery and replacing it as it has worked for me a bunch but I also keep a bunch of batteries ready. 

2 Messages

@lance843​ yes, I know that it can be stopped from the keypad. Just annoying to have to get out of bed in the middle of sleeping to turn it off when it goes off randomly. Was just wondering if there is a function to turn it off from the app so I could prevent needing to get out of bed in the middle of the night whenever this does happen. It never happened before. This is new after the last update.

1 Message

Have you figured out a way to make this stop? It is driving my dogs insane when it happens while I'm at work. They have to listen to the beep all day long until someone gets home to mute it from the base station. I hate this!

Community Admin

 • 

3.4K Messages

@nicole000​ In the Keypad, if you go to Menu > System Settings > Trouble Signal, you can turn this sound off so the Base Station will no longer beep when a sensor has a low battery. 

6 Messages

10 months ago

Thanks so much for posting this! Low battery warning on Panic Button went off last night at 4:30 a.m.  This happens regularly on the keypad so we always keep a set of batteries charged, but that’s not possible with the panic button. 

1 Message

4 months ago

So there's no way to set the trouble signal to only go off during certain hours? It's ridiculous to have to wake up in the middle of the night because a battery is a low, this is just a terrible design that would be so easily fixed with a basic software improvement.

Community Admin

 • 

3.4K Messages

@rjmungall​ You can use the Keypad to turn the Trouble Signal off completely by going to Menu > System Settings > Trouble Signal. But you cannot schedule it so it only goes off at certain times.

1 Message

2 months ago

Thank you. I check the app regularly and do not need this service. It really does go off mainly at night when you are asleep. 

3 Messages

19 days ago

I have the same issue. Infuriating. The base station speaker waking me up at 3AM to tell me camera battery is low. What's worse, the camera it's referencing isn't even in use. 

3 Messages

19 days ago

I have the same problem. The base station speaker wakes me up at 3AM to tell me camera battery is low. What's worse, the camera it's referencing is offline and not even in use. How do I turn this feature off??

3 Messages

19 days ago

The base station speaker wakes me up at 3AM to tell me camera battery is low. How do I turn this feature off??

What's worse, the camera it's referencing is offline and not even in use.

Simplisafe, please give us a 'do not disturb' or base station voice mode off option. Giving me camera batter updates at 3AM is not appreciated. There has to be a more thoughtful way to do it. 

Community Admin

 • 

739 Messages

@Tsmith You can turn off the Base Station's Voice Prompts in the SimpliSafe mobile app by going to My System > Base Station Settings > Voice Prompts, but that would turn off other voice prompts from your Base Station - like when your system is disarmed or armed. 

 

We have submitted a feature request to our devs for a Do Not Disturb setting for the Base Station's voice prompts. If we hear more, we will provide an update in this thread in the Community.

New to the Community? Get started by reading our Welcome Article and please be sure to review our Community Guidelines before posting.