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During troubleshooting or for account verification purposes, you may be required to identify the serial number for a product within your system. You can easily find the serial number for your devices or cameras within the SimpliSafe® Mobile App.Using the SimpliSafe® Mobile App:Open the SimpliSafe® M
Help Center Article
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You may encounter a constant yellow light that is not accompanied by a chirp on your Smoke Detector, CO Detector, or Smoke & CO Detector, accompanied by the app error “Tamper Detected”. This is an indication that the Smoke and/or CO Detector is not fully attached to its bracket, and needs to be
Troubleshoot an Issue
Smoke & CO Detector
If you see a “Malfunctioned” error for your Smoke Detector, Carbon Monoxide Detector, or Smoke & Carbon Monoxide Detector, that means that the device should be replaced as soon as possible. If your device is still within warranty, please contact our Support team to receive a replacement.
Errors / Warnings
If you see the “Low Sensitivity" error for the Smoke Detector, Carbon Monoxide Detector, or Smoke & Carbon Monoxide Detector, that indicates that you need to clean your device so it can detect properly. To Clean the Device:Twist the detector counterclockwise to remove it from its bracketRemove a
Test Mode is a great way to test the connection between your Base Station and other sensors. We recommend periodically placing your system into Test Mode to ensure that your sensors are still communicating with the Base Station without any errors. Placing Your System Into Test ModeDisarm your system
Smoke Detectors
The Smoke Detector alerts you at the first signs of smoke. Use this guide to install your Gen 3 SimpliSafe Smoke Detector.
Install / Set Up Help
When the Smoke Detector detects particulate consistent with smoke, it will sound the alarm to notify you of the potential hazard.After the alarm has sounded two things will happen at once, depending on your monitoring plan. The first Primary Contact will receive an Alarm Text, and also a phone call
