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How SimpliSafe® Products Respond During an Alarm

SimpliSafe’s® Professional Monitoring protects your home or business across many types of alarms. If an alarm is triggered from your system, you’ll be immediately notified through App Push Notifications or Alarm Text Messages. Depending on your monitoring plan and alarm type you can also interact wi

Features / Settings

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Product Support

Testing the Smoke Detector

Test Mode is a great way to test the connection between your Base Station and other sensors. We recommend periodically placing your system into Test Mode to ensure that your sensors are still communicating with the Base Station without any errors. Placing Your System Into Test Mode Disarm your syste

Troubleshoot an Issue

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Smoke Detectors

How Does the Smoke Detector Respond During an Alarm

When the Smoke Detector detects particulate consistent with smoke, it will sound the alarm to notify you of the potential hazard. After the alarm has sounded, two things will happen at once, depending on your monitoring plan. The first Primary Contact(s) of that location will receive an Alarm Text,

Install / Set Up Help

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Smoke Detectors

How to Find the Serial Number for Your SimpliSafe® Device or Camera

During troubleshooting or for account verification purposes, you may be required to identify the serial number for a product within your system. You can easily find the serial number for your devices or cameras within the SimpliSafe® Mobile App. Locating the Serial Number for your Base Station in th

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Product Support

Tamper Detected Error

You may encounter a constant yellow light that is not accompanied by a chirp on your Smoke Detector, CO Detector, or Smoke & CO Detector, or a blinking red light on your Smoke & CO Alarm Listener, accompanied by the app error “Tamper Detected”. This is an indication that the device is not fully atta

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Smoke & CO Detector

Where to Place the Smoke Detector

You should place Smoke Detectors near sleeping areas and make sure that one is on every floor within your home. You can mount the Smoke Detector on a wall or ceiling. If mounting it to a wall, ensure that you have it no more than 12 inches from the ceiling. To avoid false alarms, we recommend instal

Install / Set Up Help

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Smoke Detectors

SA
Smoke Detector Overview and Installation Guide

The Smoke Detector alerts you at the first signs of smoke. Use this guide to install your Gen 3 SimpliSafe Smoke Detector.

Install / Set Up Help

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Smoke Detectors