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You should place Smoke Detectors near sleeping areas and make sure that one is on every floor within your home. You can mount the Smoke Detector on a wall or ceiling. If mounting it to a wall, ensure that you have it no more than 12 inches from the ceiling. To avoid false alarms, we recommend instal
Install / Set Up Help
Help Center Article
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Smoke Detectors
The Smoke Detector alerts you at the first signs of smoke. Use this guide to install your Gen 3 SimpliSafe Smoke Detector.
SimpliSafe’s® Professional Monitoring protects your home or business across many types of alarms. If an alarm is triggered from your system, you’ll be immediately notified through App Push Notifications or Alarm Text Messages. Depending on your monitoring plan and alarm type you can also interact wi
Features / Settings
When the Smoke Detector detects particulate consistent with smoke, it will sound the alarm to notify you of the potential hazard. After the alarm has sounded, two things will happen at once, depending on your monitoring plan. The first Primary Contact(s) of that location will receive an Alarm Text,
During troubleshooting or for account verification purposes, you may be required to identify the serial number for a product within your system. You can easily find the serial number for your devices or cameras within the SimpliSafe® Mobile App. Using the SimpliSafe® Mobile App: Open the SimpliSafe®
You may encounter a constant yellow light that is not accompanied by a chirp on your Smoke Detector, CO Detector, or Smoke & CO Detector, accompanied by the app error “Tamper Detected”. This is an indication that the Smoke and/or CO Detector is not fully attached to its bracket, and needs to be adju
Troubleshoot an Issue
Smoke & CO Detector
If you see a “Malfunctioned” error for your Smoke Detector, Carbon Monoxide Detector, or Smoke & Carbon Monoxide Detector, that means that the device should be replaced as soon as possible. If your device is still within warranty, please contact our Support team to receive a replacement.
Errors / Warnings
