‎Smart Lock | Page 2 | SimpliSafe Support Home
Skip to main content

Conversation List

Filter by

(22)
Which Version of the Smart Lock do I Have?

If you purchased a Smart Lock from SimpliSafe® or an authorized retailer after October 2024, it is likely that you have the Smart Lock Series 2. You can also tell which version of the Smart Lock you have by looking at the shape of the device. The Smart Lock is a long oval with a height of 7.5 inches

Install / Set Up Help

Help Center Article

 • 

Smart Locks

SA
Does Smart Lock use the same PIN as my Keypad?

Yes! The Smart Lock’s PIN Pad uses the same PINs as your Keypad. This includes Master PINs, Custom PINs, and even Duress PINs.

Install / Set Up Help

Help Center Article

 • 

Smart Locks

SA
Smart Lock Installation Guide

Smart Lock integrates seamlessly with your SimpliSafe system, allowing you to control access to your home with ease.

Install / Set Up Help

Help Center Article

 • 

Smart Locks

SA
How to Reset the Smart Lock

Resetting your Smart Lock can be particularly useful if you are experiencing one of these common events with your lock:You are able to add your Smart Lock to your system, but get stuck at the calibration stageYour Smart Lock won’t calibrateYour Smart Lock is not respondingYou receive Error 142, indi

Troubleshoot an Issue

Help Center Article

 • 

Smart Locks

Error 142: Unable to Set Up a Smart Lock

As an added layer of security, each Smart Lock can be paired to only one Base Station at a time. If you attempt to pair a Smart Lock to a system while it is already paired to another system, you may get Error 142.If you have access to the previous Base Station the Smart Lock was paired to, you shoul

Errors / Warnings

Help Center Article

 • 

Smart Locks

SA
Enabling Auto-Lock for Smart Lock

Auto-Lock sets a timer to automatically lock the door when it detects that the door is unlocked. When using the Smart Lock on its own, this feature operates on a time-based interval basis of 30 seconds, 1 minute, or 5 minutes. If you have an Entry Sensor that is installed and paired with your Smart

Features / Settings

Help Center Article

 • 

Smart Locks

SA
Smart Lock Settings & Customizations

Your Smart Lock can be customized for each of the alarm states of your system (Off, Home, and Away). It can also be customized to use AutoLock, which locks your door after a certain interval of time when it’s unlocked. By default, your Smart Lock will automatically lock your door when you set the sy

Features / Settings

Help Center Article

 • 

Smart Locks