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My Entry Sensor Will Not Pair to My System

If you just installed an Entry Sensor to your system but cannot find it on your account, it may not have paired correctly. To resolve this, please follow the troubleshooting steps in the guided flow below.My Entry Sensor Will Not Pair to My System

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Install / Set Up Help

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Entry Sensor

Entry Sensor Alert Voice Prompt

Entry Sensor Alert* enables your Base Station to announce the Entry Sensor by name whenever it is opened. For example, if you open the front door you might hear your Base Station reply with “Front Door Entry Sensor open” instead of the usual chime.This feature is setup on a per sensor basis, so you

Features / Settings

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Entry Sensor

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Enabling Secret Alerts for your SimpliSafe® Sensors

What are Secret Alerts?Secret Alerts* are private notifications sent to you by specific sensors you designate to be on a special “alert-only” setting. Sensors on this setting won’t trigger a system alarm or chime to the Base Station, but send a discreet notification directly to you instead. All of y

Features / Settings

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Sensors

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Sensor Not Responding For Multiple Sensors

If you are seeing the error “Sensor Not Responding” for multiple sensors throughout your home, this may indicate an underlying issue with the placement of the Base Station that needs to be addressed.We recommend that you place your Base Station in a centrally-located area within your home or busines

Errors / Warnings

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Base Station

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Entry Sensor Not Responding

Sensors in the SimpliSafe® system will issue a “Not Responding” error when they fail to check in with the Base Station for more than 24 hours. We typically see this happen for one of two reasons:The battery within your Entry Sensor needs to be replacedThe Entry Sensor is too far away from the Base S

Errors / Warnings

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Entry Sensor

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Motion Sensor Gen 2 False Alarms

False Alarm CausesOur Motion Sensors have been designed to avoid false alarms. However, if you’ve experienced one, there are a few potential issues that may cause them:Direct sunlight hitting the sensor can trigger a false alarm. Heating vents located in the room. If they are located within the sens

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Motion Sensor Gen 2

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Motion Sensor Gen 2 Not Responding

If your Motion Sensor Gen 2 reports a ‘Not Responding’ error through the SimpliSafe® Mobile App, there are 3 quick steps you can take to resolve this. The following article will walk you through the steps needed to solve the issue and clear the error from your app. Step 1: Updating Your Base Station

Errors / Warnings

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Motion Sensor Gen 2