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Turn On or Off Night Vision for Cameras

Overview Night Vision is a feature that allows the camera to use infrared technology to see in low-light conditions. This setting is especially helpful for capturing camera footage at night, or if your camera is located in a low-light setting such as a basement or darkened room. Supported Cameras Ou

Features / Settings

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Cameras

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Can't Initiate Live Stream From Within the SimpliSafe® App

If you are unable to initiate a live stream from within the SimpliSafe® Mobile App or Online Account, there are a few steps you can take to try and get things running again. Using the Connection Check Tool The Connection Check Tool for Cameras is a great way to better understand your signal strength

Troubleshoot an Issue

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Cameras

Camera Motion Detection by System Arming State

Overview You can customize your SimpliSafe® cameras even further by changing the motion detection to coincide with your system’s arming state. This means you can now adjust when your camera records as it is directly tied to your system’s arming state. For example, if you don’t want your camera to re

Features / Settings

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Cameras

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App Error: Camera Disconnected

Overview The app error “Camera Disconnected” can happen for several reasons, including if you’ve changed your Wi-Fi recently or if the camera battery has been replaced. The following article will walk you through a few troubleshooting scenarios to help get your camera back up and running. Use the co

Errors / Warnings

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Cameras

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Wireless Outdoor Security Camera Error Messages

CONNECTION ERROR WHAT IT MEANS If your Outdoor Camera is not responding, it’s likely due to either a low or dead battery or the camera is unable to connect to Wi-Fi. Please note that SimpliSafe® systems and cameras require 2.4GHz Wi-Fi networks. HOW TO FIX IT Remove the battery from the camera and c

Errors / Warnings

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Outdoor Cameras

How to Flip your Camera Image 180 Degrees

Overview The image of your Outdoor Camera Series 2 or Outdoor Camera can be rotated to 180 degrees, in the event you mount the camera upside down. This can be done within the SimpliSafe® Mobile App by navigating to your camera’s settings. Supported Cameras The following cameras support this function

Features / Settings

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Cameras

Outdoor Camera Power Cable Specifications

The Outdoor Camera Power Cable is a great way to keep your Outdoor Camera powered at all times. The Outdoor Camera Power Cable comes with cable clips that can be applied to a clean surface with the built-in adhesives, or permanently attached to that surface using screws. We recommend a 5/64” drill b

Install / Set Up Help

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Cameras