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How to use Two-Way Audio for Cameras

What Is Two-Way Audio? While using the SimpliSafe® Mobile App, Two-Way Audio lets you hear audio from your camera and speak through it while viewing a live stream. Two-Way Audio is available on all SimpliSafe® cameras. How to Turn On Two-Way Audio To enable Two-Way Audio, confirm the Mic & Audio set

Features / Settings

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Cameras

Two-Way Audio Troubleshooting for Cameras

Two-Way Audio is a great feature to have and use with our cameras, and can help deter potential intruders or bad actors. If you find your Two-Way Audio isn’t working, there are a few steps you can take to troubleshoot it. Please keep in mind that Two-Way Audio works differently for some cameras when

Errors / Warnings

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Cameras

Night Vision Troubleshooting for Cameras

Night Vision is a feature that allows your camera to use infrared technology to see in low-light conditions. The setting for this feature can be found in the SimpliSafe® Mobile App by navigating to camera settings: Open the SimpliSafe® Mobile App on your phone or tablet Choose My System from the bot

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Cameras

How To Check The Firmware Version of SimpliSafe® Devices

At SimpliSafe®, we are always working on our devices by releasing firmware and software updates for system-wide and device-specific improvements. We are always updating our customers on the latest firmware releases in the Device and System Firmware Updates article so you can be informed about the la

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Base Station

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Wireless Outdoor Security Camera Video and Audio Troubleshooting

The Wireless Outdoor Security Camera provides an extra set of eyes outside of your home, to alert you to potential threats before an issue occurs. The following article will walk you through some common issues that may occur, along with the steps you can take to troubleshoot the issues and work towa

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Outdoor Cameras

Outdoor Camera is Detecting Motion too Late

If your Outdoor Camera is detecting motion too late, there are usually two main factors at play: improper placement of your camera, or a poor wireless connection between it and the network. We recommend reviewing each section below in the order they are presented to troubleshoot your camera. Using O

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Cameras

Outdoor Camera is not Recording

The Outdoor Camera will record motion events to your system’s timeline, with select monitoring subscriptions. Please note that Standard Monitoring and Basic App plans will not allow for your cameras record. If you are subscribed to a monitoring plan that supports timeline recordings and are not seei

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Cameras