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How SimpliSafe® Products Respond During an Alarm

SimpliSafe’s® Professional Monitoring protects your home or business across many types of alarms. If an alarm is triggered from your system, you’ll be immediately notified through App Push Notifications or Alarm Text Messages. Depending on your monitoring plan and alarm type you can also interact wi

features / settings

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Product Support

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What's the difference between Entry Delay, Exit Delay, and Instant Trigger?

Your Entry-, Motion-, and Glassbreak Sensors come equipped with several modes that can help you with arming your system, disarming it, and triggering an alarm event the moment the sensor is triggered. Below you can learn more about what each mode does and how it impacts the usage of your system. Scr

customize your settings

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Using Your System

Using Motion Sensors with Pets

Pets are such an important part of your family, so we understand that you’d want to keep them safe and secure when you’re away from home. When using a Motion Sensor, you’ll want to make sure that you position it correctly and adjust settings (as needed) to account for their weight and body heat. The

features / settings

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Motion Sensors

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Motion Sensor Gen 1 Offline

If your Motion Sensor is showing as offline on the SimpliSafe® Mobile App, this is an indicator that the battery within the device needs to be replaced. The Motion Sensor takes a single (1) CR-123A Lithium 3V battery and has a life expectancy of up to 5 years depending on placement and usage. To rep

errors / warnings

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Motion Sensor Gen 1

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Motion Sensor Gen 1 Settings & Customizations

Your SimpliSafe® Motion Sensor can be customized and tailored to your specific needs. You can enable or disable the sensor from triggering an alarm in Home and Away Mode, turn on Instant Trigger to have the sensor trigger an alarm the moment it is tripped, and change the sensitivity of the sensor to

features / settings

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Motion Sensor Gen 1

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How To Replace Motion Sensor Gen 1 Battery

The Motion Sensor takes one (1) CR-123A Lithium 3V battery and has a life expectancy of up to 5 years depending on placement and usage. To change your Motion Sensor battery, slide the sensor up and off its bracket. Then replace the battery and slide it back onto its bracket. If your sensor is still

battery / power

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Motion Sensor Gen 1

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Enabling Secret Alerts for your SimpliSafe® Sensors

What are Secret Alerts? Secret Alerts* are private notifications sent to you by specific sensors you designate to be on a special “alert-only” setting. Sensors on this setting won’t trigger a system alarm or chime to the Base Station, but send a discreet notification directly to you instead. All of

features / settings

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Sensors