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How To Replace Keypad Batteries

The Keypad takes four (4) AA Alkaline batteries and has a life expectancy between 8-12 months depending on placement and usage.We recommend using standard AA batteries, and not rechargeable ones to ensure that your Keypad is adequately powered.To change your Keypad batteries, slide the device off it

Battery / Power

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Keypad

How to Type Using the Keypad

The Keypad uses ABC mode for typing. In this mode, you’ll cycle through the corresponding characters (numbers, symbols, punctuation, letters) using the keys numbered 0-9 on your Keypad. This is similar to T9 typing as you would do on a phone that only has a keypad instead of a keyboard. To type on t

Features / Settings

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Keypad

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Installing a Replacement Keypad

In the event you ever need to install a replacement Keypad to your existing system, you can follow the steps in the guided flow below. The steps will vary depending on if you already have a Keypad, access to the SimpliSafe mobile or web app, or none of these.Installing a Replacement Keypad for my Si

Install / Set Up Help

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Keypad

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Error: Keypad Out of Range

Does your Keypad look like the one pictured to the left? Then you're in the right place! You've got the Gen 3 SimpliSafe® system. If you purchased a system in 2017 or earlier, you have the Original SimpliSafe®. If you have the Original SimpliSafe®, please contact our support team to troubl

Errors / Warnings

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Keypad

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Keypad Batteries Are Dying Too Quickly

The Keypad takes four (4) AA batteries and they are expected to last 8-12 months, depending on your usage and placement.If you find that your batteries are not lasting nearly as long as that, there are a few steps you can take to optimize your Keypad’s performance.First, you’ll want to make sure tha

Troubleshoot an Issue

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How to Change the Base Station Siren Duration

This setting adjusts the length of time that your Base Station (and Auxiliary Siren) will sound in the event of an alarm. The default for this setting is 4 minutes, but it can be set anywhere between 30 seconds and 8 minutes through the SimpliSafe® Mobile App, Keypad or Web App.SimpliSafe® Mobile Ap

Features / Settings

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Base Station

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What Is The Red Button On The Top Of The Keypad?

The red button on the top of the Keypad is designed to be a Panic Button for your system. If you press and hold the button for 2 seconds, it will alert our monitoring center of an emergency who will then request dispatch to your location.If you wish to disable this feature, simply follow the instruc

Features / Settings

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Keypad