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Keypad Not Powering On After A Power Cycle

The Keypad takes four (4) AA batteries, which have a life expectancy of 8-12 months depending on your usage and placement of the Keypad. Your system should alert you that the Keypad has low batteries, so you’ll have ample time to change them out. In the event that you notice that your Keypad isn’t p

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Installing a Replacement Keypad

In the event you ever need to install a replacement Keypad to your existing system, you can follow the steps in the guided flow below. The steps will vary depending on if you already have a Keypad, access to the SimpliSafe mobile or web app, or none of these.Installing a Replacement Keypad for my Si

Install / Set Up Help

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How to Type Using the Keypad

The Keypad uses ABC mode for typing. In this mode, you’ll cycle through the corresponding characters (numbers, symbols, punctuation, letters) using the keys numbered 0-9 on your Keypad. This is similar to T9 typing as you would do on a phone that only has a keypad instead of a keyboard. To type on t

Features / Settings

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Keypad Batteries Are Dying Too Quickly

The Keypad takes four (4) AA batteries and they are expected to last 8-12 months, depending on your usage and placement.If you find that your batteries are not lasting nearly as long as that, there are a few steps you can take to optimize your Keypad’s performance.First, you’ll want to make sure tha

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Testing the Keypad

Test Mode is a great way to test the connection between your Base Station and other SimpliSafe® products. We recommend periodically placing your system into Test Mode to ensure that your devices are still communicating with the Base Station without any errors. Placing Your System Into Test ModeDisar

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Keypad