Conversation List

Filter by

(12)
How SimpliSafe® Products Respond During an Alarm

SimpliSafe’s® Professional Monitoring protects your home or business across many types of alarms. If an alarm is triggered from your system, you’ll be immediately notified through App Push Notifications or Alarm Text Messages. Depending on your monitoring plan and alarm type you can also interact wi

features / settings

Help Center Article

 • 

Product Support

SA
How To Replace Glassbreak Sensor Battery

The Glassbreak Sensor takes one (1) CR-123A Lithium 3V battery and has a life expectancy of up to 3 years depending on placement and usage. To change your Glassbreak Sensor battery, slide the sensor up and off its bracket. Then, replace the lithium battery and put the device back in place. If your s

battery / power

Help Center Article

 • 

Glassbreak Sensor

SA
What's the difference between Entry Delay, Exit Delay, and Instant Trigger?

Your Entry-, Motion-, and Glassbreak Sensors come equipped with several modes that can help you with arming your system, disarming it, and triggering an alarm event the moment the sensor is triggered. Below you can learn more about what each mode does and how it impacts the usage of your system. Scr

customize your settings

Help Center Article

 • 

Using Your System

SA
Glassbreak Sensor Offline

If your Glassbreak Sensor is showing as offline on the SimpliSafe® Mobile App, this is an indicator that the battery within the device needs to be replaced. The Glassbreak Sensor takes a single (1) CR-123A Lithium 3V battery and has a life expectancy of up to 3 years depending on placement and usage

errors / warnings

Help Center Article

 • 

Glassbreak Sensor

SA
Enabling Secret Alerts for your SimpliSafe® Sensors

What are Secret Alerts? Secret Alerts* are private notifications sent to you by specific sensors you designate to be on a special “alert-only” setting. Sensors on this setting won’t trigger a system alarm or chime to the Base Station, but send a discreet notification directly to you instead. All of

features / settings

Help Center Article

 • 

Sensors

How to Rename a SimpliSafe® Device

There may be a point where you need to rename a device for your SimpliSafe® System. Renaming it can be done easily through the SimpliSafe® Mobile App, but you can also rename a product using your Keypad. The following will walk you through these steps for each platform so you can pick whichever one

features / settings

Help Center Article

 • 

Sensors

How to Find the Serial Number for Your SimpliSafe® Device or Camera

During troubleshooting or for account verification purposes, you may be required to identify the serial number for a product within your system. You can easily find the serial number for your devices or cameras within the SimpliSafe® Mobile App. Locating the Serial Number for your Base Station in th

Help Center Article

 • 

Product Support