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Replacing My Base Station and Transfer Service to a New Base Station

Updated 

19 days ago

There may be a point where you will need to transfer your system and service to a new or different Base Station, such as replacing a faulty Base Station or transferring to a new Base Station when you move or upgrade your system.​

STOP! This article is for Gen 3 SimpliSafe® Systems only. If you are currently an Original SimpliSafe® user and are upgrading to Gen 3, please visit our Upgrading to Gen 3 SimpliSafe® article. Unsure of which system you have? You can learn more about the differences between the two systems on our Help Center!

Before Getting Started

To complete this process, you’ll need the following items available:

  • A Phillips head screwdriver

  • All Keypads paired to your system

  • Your phone

  • Optional: A computer or tablet, if you would prefer to not switch between instructions and the SimpliSafe® app on your phone

You will also need to complete the following steps prior to getting started:

  1. Unpair any Smart Locks, Motion Sensor Gen 2s, or cameras in use by this system.

    1. To unpair your products

      1. Open the SimpliSafe® App on your phone or tablet

      2. Navigate to My System from the bottom navigation bar

      3. Choose Device Settings or Camera Settings

      4. Select your device or camera

      5. Scroll to the bottom of the screen and select X Remove Device

      6. Repeat this step for each additional product

  2. Disarm your system by setting its status to ‘OFF’

If Your Motion Sensor Gen 2 Was NOT Unpaired Before Replacing the Base Station

In order to transfer to your new Base Station properly, any Motion Sensor Gen 2s on your system must be unpaired prior to completing the Base Station replacement. 

If they were not unpaired, you must power cycle each sensor after the Base Station replacement is complete. To power cycle the sensor:

  1. Slide the sensor up and off its bracket. This may require some light force to add leverage to, especially if you did not wall mount the sensor

  2. Remove the battery from the sensor and leave it out for at least 2-3 seconds

  3. Place the battery back in the sensor

  4. Slide the sensor back onto its bracket

Watch the video below for a hands-on experience from our team of experts on how to replace your Base Station

The guided flow below will walk you through the process of transferring your system to a new Base Station.

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