Post Alarm Follow Up Communication
Updated
Please note, this email communication is slowly rolling out to all of our users, starting on August 20th. If you had a qualifying alarm event at your home or business and did not receive a Post Alarm Follow Up Communication from us, you will at a later date.
At SimpliSafe®, we believe that peace of mind comes from not only knowing that your home is protected, but also understanding how we respond during moments that matter. That’s why we’re introducing the Post Alarm Follow Up Communication.
What is the Post Alarm Follow Up Communication?
The Post Alarm Follow Up Communication is an email you’ll receive about a day after there was a qualifying monitored alarm event at your home or business. This message provides a clear, detailed explanation of:
What SimpliSafe® device triggered your alarm
How our monitoring center responded
Why specific actions (such as a request for emergency dispatch) were taken
What you can do to help ensure better outcomes in the future
Our goal is to help you “close the loop” on alarm events, so you never have to wonder why something happened or what to do next.
Why is the Post Alarm Follow Up Communication helpful?
Alarm moments can be confusing. Sometimes they happen when you’re away. Other times, something unexpected may trigger an alarm - even when everything seems fine.
This follow up email helps you understand:
Why the alarm occurred (e.g. the Duress PIN was used, the incorrect Safe Word was said to our monitoring agents, the alarm was cancelled too late)
Why we requested dispatch of the police, fire departments, or other emergency responders
How our monitoring decisions were made based on your account settings and the alarm type
What steps you can take to reduce false alarms and ensure accurate emergency responses
By offering transparency and education, this feature empowers you to use your system with more confidence and fewer surprises.
What types of alarms trigger the Post Alarm Follow Up Communication?
To minimize redundant communications, we only send Post Alarm Follow Up emails for alarm events that have been identified as frequent sources of concern or confusion for SimpliSafe® customers.
How will the Post Alarm Follow Up Communication help me in the future?
These emails also include:
Tips to reduce false alarms, like extending your Entry/Exit Delays
Links to helpful articles from our Help Center, like How do Duress Alarms Work
Advice to ensure accurate monitoring, like keeping emergency contacts up to date and knowing your Safe Word
We hope that these emails make you feel confident the next time you arm your system!
What do I need to do?
Nothing! If you’re a Primary Contact for a system that is subscribed to a monitoring plan that includes 24/7 emergency dispatch, or you have turned on email notifications for alarms, you’ll automatically receive these emails whenever a qualifying alarm occurs.
If you’d like to learn more about alarms, see our What Happens During an Alarm article in the Help Center.