‎ETL | SimpliSafe Support Home

ETL

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May 20th, 2025

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ETL
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1 month ago

My front doorbell camera has been sending MANY motion alerts over the past few weeks. It mostly seems to happen at night, but when I look, nothing is there.  The doorbell is located on an adjacent wall to the side of my front door, so it does not actually look out towards the street.  It

@Ambival​ I think they know the camera in the doorbell is not up to task, but if they admit it then that’s a huge amount of doorbells they have to replace. I can’t believe I spent over £120 on this non-stop false alerting device 😭

ETL
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1 month ago

Still checking to see if there are any updates on this. We are still seeing the same issue and an update was promised over a year ago.

ETL
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1 month ago

@missshorty1401​ Updated that even setting on Low, on web and in-app, I still get false alerts, just at a lower rate. On Medium, cars pull up right to camera in the driveway and pass constantly, yet those are ignored on "all motions" settings, and al

ETL
replied to a comment on 's post

1 month ago

My front doorbell camera has been sending MANY motion alerts over the past few weeks. It mostly seems to happen at night, but when I look, nothing is there.  The doorbell is located on an adjacent wall to the side of my front door, so it does not actually look out towards the street.  It

@davey_d​ how is disabling motion for a video doorbell a fix? I might as well go back to a non-video £20 doorbell! All I want is for my doorbell set to People Only to NOT alert me when van or bus goes by over 10 metres away and through a fence/hedge,

ETL
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1 month ago

Same here - I turned it off for now, but what I don't understand, is why Simplisafe is not responding to these messages! I have tried calling them and it is impossible. The chat is awful as well as they take a while to respond. I am seriously conside

ETL
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1 month ago

My front doorbell camera has been sending MANY motion alerts over the past few weeks. It mostly seems to happen at night, but when I look, nothing is there.  The doorbell is located on an adjacent wall to the side of my front door, so it does not actually look out towards the street.  It

ETL
replied to a comment on 's post

1 month ago

My front doorbell camera has been sending MANY motion alerts over the past few weeks. It mostly seems to happen at night, but when I look, nothing is there.  The doorbell is located on an adjacent wall to the side of my front door, so it does not actually look out towards the street.  It

@alenah ​ agreed! Did you ever find a solution? Ours is on people only and alerts us over cars going by more than 10 metres away, but I stood in front of it a couple of days ago and it didn’t alert me 😭

ETL
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1 month ago

Is there an update on this?? It’s so ridiculous, I’ve received 86 notifications today from 6am to 11pm. I actually missed the UPS guy who rang my doorbell when I was gone because I get so many notifications that I ignore them all so what’s the point

ETL
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1 month ago

I just replaced a broken front door camara (didn't have this problem), and it doesn't stop sending alerts when vehicles go by about 100 feet from the door. I have tried reducing the sensitivity, block the areas, resetting, etc., and it still generati

ETL
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1 month ago

Has there been any update to this? We just installed ours a month ago and probably get around 50-70 notifications a day. However, when Amazon delivers a package we don’t even get a notification. I have the road grayed out and it’s still detecting the