‎rodawright | SimpliSafe Support Home

rodawright

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April 12th, 2025

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rodawright
replied to a comment on 's post

2 months ago

We’ve received reports of multiple sensors reporting as Offline on users’ systems, or that the Keypad is reporting that it is Out of Range as of late without prior issues.   Our engineering teams have been actively investigating this issue, and the good news is that we were able to

For days now, the Live Chat available 24/7 shows "chat agents currently unavailable". Maybe they are going under. SimpliSafe is currently owned by Hellman & Friedman (H&F), a private equity firm.  That is how PE firms work, gut, st

rodawright
commented on 's post

2 months ago

We’ve received reports of multiple sensors reporting as Offline on users’ systems, or that the Keypad is reporting that it is Out of Range as of late without prior issues.   Our engineering teams have been actively investigating this issue, and the good news is that we were able to

Just have to wonder how many people have issues but have not taken to this message board. My elderly mother just explained how she changed all of the batteries in her system which interesting timing.

rodawright
liked 's comment

2 months ago

The amount of time this problem has persisted is maddening, but the lack of communication with customers speaks volumes about SimpliSafe's management and integrity as a company. Might as well kiss your reputation as top home security provider goodbye

rodawright
replied to a comment on 's post

2 months ago

We’ve received reports of multiple sensors reporting as Offline on users’ systems, or that the Keypad is reporting that it is Out of Range as of late without prior issues.   Our engineering teams have been actively investigating this issue, and the good news is that we were able to

Guess I will have to call to discontinue monitoring and request a refund for the bricked system that is less than 6 months old.

rodawright
commented on 's post

2 months ago

We’ve received reports of multiple sensors reporting as Offline on users’ systems, or that the Keypad is reporting that it is Out of Range as of late without prior issues.   Our engineering teams have been actively investigating this issue, and the good news is that we were able to

My base station still lays on the floor with the batteries removed; what a mess.

rodawright
followed 's post

2 months ago

We’ve received reports of multiple sensors reporting as Offline on users’ systems, or that the Keypad is reporting that it is Out of Range as of late without prior issues.   Our engineering teams have been actively investigating this issue, and the good news is that we were able to

rodawright
liked 's comment

2 months ago

I'm one with no issues, so far, 🤔 Simplisafe could care less though.🙄 I have two base stations and two keypads at one house. RF enhancement for OD cameras waking up. 1st extra base updated with no issues. Has two OD cameras on it. 2nd and main b

rodawright
replied to a comment on 's post

2 months ago

We’ve received reports of multiple sensors reporting as Offline on users’ systems, or that the Keypad is reporting that it is Out of Range as of late without prior issues.   Our engineering teams have been actively investigating this issue, and the good news is that we were able to

SimpliSafe will not respond to the thread because they know it is a mess. I had to unplug the base station and pull the batteries ... a paperweight for now.  I guess I have to wait for the next firmware update??

rodawright
followed 's post

2 months ago

Here’s what’s coming in 2.18: Updated Base Station LED Behavior for Active Guard Outdoor Protection General performance improvements You may have noticed that your system updated to firmware 2.18 without manual input. Where applicable, future system updates will occur automatically

rodawright
replied to a comment on 's post

2 months ago

We’ve received reports of multiple sensors reporting as Offline on users’ systems, or that the Keypad is reporting that it is Out of Range as of late without prior issues.   Our engineering teams have been actively investigating this issue, and the good news is that we were able to

@catalfu​ Same issue here. Tech support of no help; they blamed my wi-fi