I broke the tailpiece adapter on our smart lock. Specifically, the red one. I've contacted customer service and gotten the wrong part mailed to me. I can only do it over the phone, whenever I try to email ( to include a picture of the specific part I need) I am told to call. Then I call, and am

I broke the tailpiece adapter on our smart lock. Specifically, the red one. I've contacted customer service and gotten the wrong part mailed to me. I can only do it over the phone, whenever I try to email ( to include a picture of the specific part I need) I am told to call. Then I call, and am