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chc

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January 16th, 2024

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chc
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1 year ago

I have had SimplySafe for about two years. My system has never received an up date. I have never gotten the gear symbol on any of my three keypads. Whenever I check for updates using the keypad it always says my system is up to date. I have worked with support on multiple calls to try and figure ou

chc
commented on 's post

1 year ago

I have had SimplySafe for about two years. My system has never received an up date. I have never gotten the gear symbol on any of my three keypads. Whenever I check for updates using the keypad it always says my system is up to date. I have worked with support on multiple calls to try and figure ou

This sounds like the same problem I’m having! The app says it needs an update but it never completes the update. The keypad says everything is up to date. WiFi is working and cameras will record, but it wont let me update the locks or base station.&

chc
joined community.

January 16, 2024