My phone app won't connect to the base station. I spend 90+ minutes on the phone with SimpliSafe and they had me try removing batteries, restarting base, app & keypad.  Nothing worked.  I even tried all this with a second set of equipment (that FedX incorrectly delivered to my neighbo

My phone app won't connect to the base station. I spend 90+ minutes on the phone with SimpliSafe and they had me try removing batteries, restarting base, app & keypad.  Nothing worked.  I even tried all this with a second set of equipment (that FedX incorrectly delivered to my neighbo