‎jacobvazquez1 | SimpliSafe Support Home

jacobvazquez1

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August 30th, 2023

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jacobvazquez1
replied to a comment on 's post

2 years ago

Thank you to everyone who reported this on the Community. We experienced an issue starting late Monday evening which impacted camera livestreaming and recordings, and delayed notifications for both cameras and Smart Locks. Alarm monitoring and dispatch, and other app functionality were not affected

Happy for them as a business they are working on it. But this is horrible for the customers safety. I’m now getting motion notifications when there’s literally no motion. I can’t stay up all night stressing to check out the notifications, but I also

jacobvazquez1
replied to a comment on 's post

2 years ago

Hello Community, This thread was initially created as a gathering point for our Community’s feedback regarding the performance of the Wireless Outdoor Camera. Since then, our engineering team has been working hard and making significant improvements, making your Outdoor Cams faster and more reliabl

My connection passes each time I test and I still get 10 minute delayed notifications…it’s not the wifi it’s the poorly designed product.

jacobvazquez1
liked 's comment

2 years ago

Wow, this whole thread is extremely disconcerting. I really had a high view of SS but now that I’ve experienced the Outdoor camera I’m feeling a ton of buyers remorse. I have three outdoor cameras and am having all the same issues as everyone else. I

jacobvazquez1
followed 's post

2 years ago

Hello Community, This thread was initially created as a gathering point for our Community’s feedback regarding the performance of the Wireless Outdoor Camera. Since then, our engineering team has been working hard and making significant improvements, making your Outdoor Cams faster and more reliabl

jacobvazquez1
commented on 's post

2 years ago

Thank you to everyone who reported this on the Community. We experienced an issue starting late Monday evening which impacted camera livestreaming and recordings, and delayed notifications for both cameras and Smart Locks. Alarm monitoring and dispatch, and other app functionality were not affected

Not only am I getting delayed notifications for “motion” detected with two outdoor cameras but I also can’t see the recording playback video so I’m not even sure if there was any motion or if the devices are bugging out. This is really annoying and s

jacobvazquez1
followed 's post

2 years ago

Has anyone experiencing this issue? My system arming itself to home daily at 8:42 this has happened even when my system was already armed to away

jacobvazquez1
commented on 's post

2 years ago

Has anyone experiencing this issue? My system arming itself to home daily at 8:42 this has happened even when my system was already armed to away

Any update on this issue? Our alarm was in Home mode set by me at 9:30PM last night and then I woke up this morning and saw that at 12:36AM the alarm was again put in Home mode from the app but I did not do it. Any resolution? This is very concerning

jacobvazquez1
joined community.

August 30, 2023