I cannot get my smart lock to update from my phone. Here is what I have tried: - re-booted phone -turn of blue tooth and turned it back on -disconnected other devices -removed lock from system and re-installed (twice) -replaced the batteries in the lock I called customer service and was told

I cannot get my smart lock to update from my phone. Here is what I have tried: - re-booted phone -turn of blue tooth and turned it back on -disconnected other devices -removed lock from system and re-installed (twice) -replaced the batteries in the lock I called customer service and was told