‎cubanism20 | SimpliSafe Support Home

cubanism20

Joined 

February 15th, 2023

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Any updates on a wired floodlight camera? Really need this for my system

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cubanism20
commented on 's post

1 year ago

Our engineering team has identified a very rare issue where Base Stations may be disconnected from WiFi after updating to firmware 2.16. After attempting to reconnect the Base Station manually, the WiFi router may reject the connection, resulting in an “Incorrect Password” error. The good news is th

My prior post was curiously removed or never made it on here. I was told by a rep to call the "higher team" at 1-888-364-5012. They had me reconnect my system to my phone's personal hotspot, but this time, they manually pushed the necessary update(s)

cubanism20
followed 's post

1 year ago

Our engineering team has identified a very rare issue where Base Stations may be disconnected from WiFi after updating to firmware 2.16. After attempting to reconnect the Base Station manually, the WiFi router may reject the connection, resulting in an “Incorrect Password” error. The good news is th

cubanism20
commented on 's post

1 year ago

Our engineering team has identified a very rare issue where Base Stations may be disconnected from WiFi after updating to firmware 2.16. After attempting to reconnect the Base Station manually, the WiFi router may reject the connection, resulting in an “Incorrect Password” error. The good news is th

Call the “higher team” at this number 1-888-364-5012. They will ask you to connect system to your phone’s hotspot, and then proceed to manually push an update themselves once it’s connected. Took 15 minutes. I’m back up and running after doing this.

cubanism20
followed 's post

1 year ago

Here’s what’s coming in 2.16: Improvements to WiFi stability Improvements to Motion Sensor Gen 2 connectivity General performance and stability improvements Laying groundwork to support upcoming features Base Station firmware updates require manual input, either throug

cubanism20
commented on 's post

1 year ago

Our engineering team has identified a very rare issue where Base Stations may be disconnected from WiFi after updating to firmware 2.16. After attempting to reconnect the Base Station manually, the WiFi router may reject the connection, resulting in an “Incorrect Password” error. The good news is th

I am having the same exact issue. Was all working fine before the latest update rollout.

cubanism20
joined community.

February 15, 2023