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kimber

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February 10th, 2023

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kimber
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1 year ago

@Tc2008​ This thread is related to an older issue that was resolved back in 2022 with the rollout of firmware 1.10. However, we are seeing a resurgence of reports regarding this issue on the camera's 1.18 and 1.20 firmware versions. Our engineers h

kimber
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1 year ago

We are seeing a resurgence in reports of users who are seeing sudden and repeated motion triggers, resulting in a new recording every 3 minutes, and eventually a rapid battery drain for their Wireless Outdoor Camera. These repeated triggers seem to be occurring both during the day, and when Night Vi

I spoke to someone at Simplisafe that reached out to me today - I'll share what he said since so many people are getting understandably frustrated. My camera hasn't done this in a couple of days - he said that they think they know the cause and, as

kimber
replied to a comment on 's post

1 year ago

We are seeing a resurgence in reports of users who are seeing sudden and repeated motion triggers, resulting in a new recording every 3 minutes, and eventually a rapid battery drain for their Wireless Outdoor Camera. These repeated triggers seem to be occurring both during the day, and when Night Vi

I hope that they do as I'd love to help get this solved.

kimber
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1 year ago

@kimber​ Thank you for reporting this. Our engineers have begun investigating this issue and I added your case to their ticket. A member of our engineering team may reach out to you to help them find a solution.

kimber
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1 year ago

There is a known issue where at night, the Outdoor Camera's motion sensor may and initiate recordings repeatedly, without any confirmed (ongoing) triggers. Outdoor Camera Firmware Update 1.10.x has been rolling out, and it includes some fixes that may resolve this issue. You can check if your came

kimber
commented on 's post

1 year ago

We are seeing a resurgence in reports of users who are seeing sudden and repeated motion triggers, resulting in a new recording every 3 minutes, and eventually a rapid battery drain for their Wireless Outdoor Camera. These repeated triggers seem to be occurring both during the day, and when Night Vi

Chiming in to add that I'm having this problem, too. Two different cameras seem to be trading off on triggering every 3 minutes - one at night, one during the day.  Both were just removed and reinstalled (because live streaming wouldn't work ev

kimber
joined community.

February 10, 2023