‎eh92 | SimpliSafe Support Home

eh92

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January 31st, 2023

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eh92
followed 's post

2 years ago

Is there any way to have multiple log-ins to the same account? If not, is there a way to send suggestions to SimpliSafe engineers?

eh92
liked 's comment

2 years ago

I was having the same issue. Base station saw the cameras but cameras would not connect to the Wi-Fi. On the phone with support for several hours with no luck. Did the reset several times with no positive results. Support claimed the cameras were bad

eh92
followed 's post

2 years ago

Following all recommendations but still won’t connect. Connected fine and worked fine for weeks. Both outdoor cameras went offline and won’t reconnect no matter what I do. Close to dumping the whole system for my home and business and buying new one. Not worth the time to sit in the phone to be told

eh92
replied to a comment on 's post

2 years ago

Following all recommendations but still won’t connect. Connected fine and worked fine for weeks. Both outdoor cameras went offline and won’t reconnect no matter what I do. Close to dumping the whole system for my home and business and buying new one. Not worth the time to sit in the phone to be told

@ewlarson7 switching my 2.4ghz network to WPA2 from WPA3 helped me FINALLY too! THANK YOU. it took a new camera, re-jiggering my comcast xfi (luckily can do that in the app). Concerned about how splitting bands will affect our overall house intern

eh92
liked 's reply

2 years ago

@ewlarson7​ thank you! After a lot of frustration and returning cameras, getting new ones, etc. changing to WPA 2 worked like a charm! Maybe SimpliSafe should hire you…or maybe give you a free subscription or something, Thanks again!

eh92
liked 's reply

2 years ago

@ewlarson7​ That's the fix confirmed.  Has to be on WPA2-AES; WPA3 does not connect for the outdoor cameras.  I was able to get both of them connected ok on WPA2

eh92
liked 's reply

2 years ago

@ewlarson7​ Ok so disabling 6ghz and 5 ghz did not fix the issue. Attempted connection on only 2.4ghz. What's interesting is that I would guess that most people having this issue are utilizing WPA3-Transition Only or WPA3-Personal Only as a means

eh92
joined community.

January 31, 2023